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Refund Policy

What is your refund policy for subscription boxes?

Refund and Exchange Policy

MISHIBOX subscription boxes are NOT eligible for returns, exchanges, or refunds once shipped.

In the event that your box is returned to our warehouse because of an incorrect or invalid mailing address due to your error, then we can either

  1. Issue you a refund less the cost of shipping (see Subscription Box Shipping Fees page), or
  2. We can ship your box to your corrected address after you pay the shipping fee for us to re-ship your box.

Note:  Refunds can take 5-10 days to show up on your statement depending on how quickly your bank and/or credit card company processes it.

Damaged or Missing Products

If you happen to find that a product has been damaged during shipping or in the rare case that a product is missing altogether, please let us know as soon as possible by emailing us at customerservice@mishibox.com and sending clear photos of the damaged item(s), the packaging, and the shipping label. Photos must clearly indicate the identity of the product and should not include any unrelated products in the background as this can be misleading and confusing.

Due to our highly fluctuating inventory, the email and photo(s) must be sent within seven (7) days of receiving your shipment. Validity of the damaged or missing item(s) will be determined at the discretion of the support team. We cannot guarantee that we will have that specific item(s) in stock, but we will try our best to make it up to you! Any replacement products will be shipped with your next month's box.

What is your refund policy for store purchases?

Returns

Our policy lasts 30 days for shop purchases (excluding subscription boxes). If 30 days have gone by since your purchase, unfortunately we can’t offer you a full refund or exchange. The original shipping and handling fees are non-refundable.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. You must email us at customerservice@mishibox.com to receive return authorization before shipping back your package.

Several types of goods are EXEMPT from being returned. MISHIBOX subscription boxes are not eligible for returns.

Additional non-returnable items:

  • Gift cards
  • Some health and personal care items
  • Sale and clearance items

To complete your return, we require a receipt or proof of purchase. You must email us for return authorization prior to attempting a return. Any unapproved returns will not be accepted.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Please contact customer service at customerservice@mishibox.com for detailed instructions.

Unfortunately, we do not accept returns on any international orders.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. Please keep in mind that depending on your bank and/or credit card company, it could take an additional 5-10 days after the credit is applied for it to be posted to your account depending on the bank and/or credit card company involved.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@mishibox.com.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale and clearance items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@mishibox.com and send your item to: 332 W. Lee Highway Suite 93, Warrenton, VA  20186.

Please do not ship the product to us before receiving return authorization from us.

Before you send your product back, please contact customer service at customerservice@mishibox.com for detailed instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.


Shipping

To return your product AFTER receiving return authorization from us, you should mail your product to: 332 W. Lee Highway Suite 93, Warrenton, VA 20186.

Packages without return authorization will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping and handling costs are non-refundable. If you receive a refund, the cost of return shipping and handling will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item(s) over $50, you should consider using a track-able shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please contact customer service at customerservice@mishibox.com if you have any questions.

We will always try our best to make sure you have a pleasant shopping experience with MISHIBOX!