Refund Policy

What is your refund policy for store purchases?


Our policy lasts 60 days for shop purchases. If 60 days have gone by since your purchase, unfortunately we can’t offer you a full refund or exchange. The original shipping and handling fees are non-refundable.

Unfortunately, we do not accept returns on any international orders.

To be eligible for a return and full refund less shipping, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. You must email us at to receive return authorization before shipping back your package. We do not cover return shipping fees.

If the item has been opened and is in a condition other than the original condition, we can still accept a return, but only for a partial 50% refund. You must ship the product back to our warehouse after receiving our authorization and once the item is received by us, we will issue a 50% refund of the item cost not including the original shipping fee. We recommended getting tracking for your return package.

Several types of goods are EXEMPT from being returned.

Additional non-returnable items:

  • Gift cards
  • Some health and personal care items
  • Value Boxes are non-returnable unless every item in the value boxes is returned unused and in its original condition
  • Sale and clearance items

To complete your return, we require a receipt or proof of purchase. You must email us for return authorization prior to attempting a return. Any unapproved returns will not be accepted.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 60 days after delivery

Please contact customer service at for detailed instructions.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. Please keep in mind that depending on your bank and/or credit card company, it could take an additional 5-10 days after the credit is applied for it to be posted to your account depending on the bank and/or credit card company involved.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale and clearance items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Please do not ship the product to us before receiving return authorization from us.

Before you send your product back, please contact customer service at for detailed instructions.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.


Packages without return authorization will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping and handling costs are non-refundable. If you receive a refund, the cost of return shipping and handling will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item(s) over $50, you should consider using a track-able shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please contact customer service at if you have any questions.

We will always try our best to make sure you have a pleasant shopping experience with MISHIBOX!