Shipping Policy

What is your shipping policy for subscription boxes?

MISHIBOX monthly subscription boxes are shipped once a month. Subscription boxes are typically shipped around the middle of the month; however, if there are any unforeseen delays, customers will be notified. Exact shipping dates are posted on Shipping Schedule page.

Domestic (USA)

Domestic shipments are typically delivered via USPS First Class Package if the shipment is under 16 ounces or USPS Priority Mail if the shipment is over 16 ounces and typically takes 1-3 business days depending on the destination; however, please note that the USPS does not guarantee that all packages will be delivered in 1-3 business days.

Please note that we are not responsible for lost or stolen packages, or any packages returned or delayed by the USPS.

The U.S. Shipping Fee is $5.95 for subscription boxes and come with tracking via USPS.

International

International shipments are delivered by our USPS-affiliated shipping partner (DHL) and typically take 1-3 weeks for delivery depending on the destination country. This does not include any potential customs delays by your country's customs officials.

Please note that we are not responsible for lost or stolen packages, any packages returned or delayed by the USPS or your country's postal service, or any packages delayed by your country's customs.

We currently offer international shipping with limited tracking. Tracking is typically available until the package arrives in the destination country. Please see the Subscription Box Shipping Fee page for a list of all fees by country.

    IMPORTANT:  Shipments typically take one to three weeks for international transit not including any potential customs delays. Any customs fees (taxes, duties, processing fees, brokerage fees, etc.) may be charged upon delivery and are required to obtain your order. These customs fees are the responsibility of the recipient. Please understand any specific duties and fees that may be associated with your country. These fees are not included in your shipping charges. We are not able to mark orders as "gifts." We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees. We have no way of estimating customs fees, taxes, duties, etc., so please contact your local customs office if you need to know more.

    What is your shipping policy for store purchases?

    Domestic (USA)

    All orders have a flat shipping rate of $5.95. 

    We offer free shipping for orders over $50.

    If you place multiple orders going to the same shipping address, we will do our best to consolidate your order into one shipment if the packages are available to ship on the same day. If you do not want your orders to be consolidated, please email us at customerservice@mishibox.com to notify us immediately after you place your order.

    All U.S. orders will typically be received within 1-3 business days depending on the destination. This is DELIVERY time and does not include processing time. Please note that the standard order processing time of 1-3 business days will apply. Delays in the processing time is possible if there is a sudden increase in the number of orders or around major U.S. holidays.

    Shipping delays will occur around the following major U.S. holidays as the U.S. Postal Service will be closed:

    • New Year's Day
    • Martin Luther King, Jr. Birthday
    • Presidents Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Columbus Day
    • Veterans' Day
    • Thanksgiving Day
    • Christmas Day

    Please note that the USPS does not guarantee that all packages will be delivered in 1-3 business days. If you need your package sooner, please contact us at customerservice@mishibox.com and we can discuss alternative shipping options for an additional cost.

    Please note that we are not responsible for lost or stolen packages, or any packages returned or delayed by the USPS.

    International

    We offer free international shipping. Please visit our Free International Shipping page for the list of fees by country.

    All shipments to international destinations outside of the U.S. are shipped based on weight via our third party USPS-affiliated shipping partner (DHL).

    The maximum commodity value per package varies based on the shipping service appropriate for your country. If your order is greater than $400 or $1,000 (depending on the service level), your items may ship in separate packages.

    All international orders will be received within 1-3 weeks depending on the destination. This is DELIVERY time. Please note that the standard order processing time for international orders of 1-5 business days will apply.

    For those countries that have tracking available, it will be included as a part of the standard shipping for shop orders. Please note that DHL does not guarantee a 100% final delivery scan rate. Please view the final delivery scan percentages by country below:

    Countries with Final Delivery Scan Percentages

    Australia 90-95%

    Austria 90-95%

    Belarus 95-100%

    Belgium  90-95%

    Canada 95-100%

    China 80-90%

    Croatia 90-95%

    Czech Republic 80-90%

    Denmark 95-100%

    Estonia 95-100%

    Finland 95-100%

    France 80-90%

    Germany 90-95%

    Hong Kong 95-100%

    India 80-90%

    Ireland 95-100%

    Italy 95-100%

    Japan 95-100%

    Malaysia 95-100%

    Malta 95-100%

    Netherlands 95-100%

    New Zealand 95-100%

    Oman 80-90%

    Poland 95-100%

    Portugal 95-100%

    Singapore 95-100%

    Slovakia 95-100%

    South Korea 90-95%

    Spain 95-100%

    Sweden 95-100%

    Switzerland 95-100%

    Taiwan 95-100%

    Thailand 95-100%

    Turkey 95-100%

    United Arab Emirates 95-100%

    United Kingdom 80-90%

    Please note that we are not responsible for lost or stolen packages, any packages returned or delayed by the USPS, or any packages delayed by customs.

    IMPORTANT:  Any customs fees (taxes, duties, processing fees, brokerage fees, etc.) may be charged upon delivery and are required to obtain your order. These customs fees are the responsibility of the recipient. Please understand any specific duties and fees that may be associated with your country. These fees are not included in your shipping charges. We are not able to mark orders as "gifts." We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees. We have no way of estimating customs fees, taxes, duties, etc., so please contact your local customs office if you need to know more.

    Shipping delays will occur around the following major U.S. holidays as the U.S. Postal Service will be closed:

    • New Year's Day
    • Martin Luther King, Jr. Birthday
    • Presidents Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Columbus Day
    • Veterans' Day
    • Thanksgiving Day
    • Christmas Day

    We can also ship international orders via DHL Express or other express courier service upon request, but please note that we are not responsible for any additional fees that you may be charged by DHL Express. Any express courier service may charge additional brokerage fees in addition to customs fees and taxes that your country's customs will charge.

    When will my order ship?

    All of our orders typically packed and shipped within 1-5 business days (excluding weekends and major holidays). Average transit time depends on the destination. Delays in the processing time is possible if there is a sudden increase in the number of orders or if it is around U.S. holidays.

    Orders are processed, packed, and shipped between Monday through Friday, excluding any federal holidays observed in the U.S.

    If we unable to process your order for any reason, we will contact you as soon as possible via email. Please be sure to add your our email address (customerservice@mishibox.com) to your address book so that our emails do not go to your spam folder.

    Do you charge sales tax?

    For domestic orders (USA), we only charge sales tax if your order is being shipped to Virginia (VA), in which case both state and local taxes will apply. 

    IMPORTANT:  Any customs fees (taxes, duties, processing fees, brokerage fees, etc.) may be charged upon delivery and are required to obtain your order. These customs fees are the responsibility of the recipient. Please understand any specific duties and fees that may be associated with your country. These fees are not included in your shipping charges. We are not able to mark orders as "gifts." We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees. We have no way of estimating customs fees, taxes, duties, etc., so please contact your local customs office if you need to know more.

    Can I track my order?

    Yes, all store purchases (both domestic and international) come with tracking numbers. International shipments are not guaranteed delivery confirmation.

    Subscription boxes shipped to international destinations are shipped with limited tracking only.

    You will receive a shipping confirmation email with your tracking number and instructions on how to track your order when your order ships. Your order status on your mishibox.com account will also show you your tracking number and tracking link.

    We are not responsible for any downtime in tracking visibility caused by the carrier.

    If you have any questions or concerns, please feel free to email us for assistance at customerservice@mishibox.com.

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