Delivery time does not include our standard processing time of 1-3 business days. Delays in the processing time is possible if there is a sudden increase in the number of orders or around major U.S. holidays.
Orders are processed, packed, and shipped between Monday through Friday, excluding any federal holidays observed in the U.S.
We only charge sales tax if your order is being shipped to Virginia (VA), in which case both state and local taxes will apply. However, this is subject to change as sales tax laws can change.
If you place multiple orders going to the same shipping address, we will do our best to consolidate your order into one shipment if the packages are available to ship on the same day. If you do not want your orders to be consolidated, please email us at customerservice@mishibox.com to notify us immediately after you place your order.
Please visit our Free International Shipping page for the list of free shipping minimums by country.
All shipments to international destinations outside of the U.S. are shipped based on weight via our third party USPS-affiliated shipping partner (DHL).
The maximum commodity value per package varies based on the shipping service appropriate for your country. If your order is greater than $400 or $1,000 (depending on the service level), your items may ship in separate packages.
All international orders will be delivered within 1-3 weeks depending on the destination. Please note that the standard order processing time for international orders of 1-5 business days will apply.
Orders are processed, packed, and shipped between Monday through Friday, excluding any federal holidays observed in the U.S.
For those countries that have tracking available, it will be included as a part of the standard shipping for shop orders. Please note that DHL does not guarantee a 100% final delivery scan rate. Please view the final delivery scan percentages by country below.
IMPORTANT NOTICE FOR INTERNATIONAL CUSTOMERS: Any customs fees (taxes, duties, processing fees, brokerage fees, etc.) may be charged upon delivery and are required to obtain your order. These customs fees are the responsibility of the recipient. Please understand any specific duties and fees that may be associated with your country. These fees are not included in your shipping charges. We are not able to mark orders as "gifts." We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees. We have no way of estimating customs fees, taxes, duties, etc., so please contact your local customs office if you need to know more.
Shipping delays will occur around the following major U.S. holidays as the U.S. Postal Service will be closed:
Yes, all store purchases (both domestic and international) come with tracking numbers. International shipments are not guaranteed delivery confirmation.
You will receive a shipping confirmation email with your tracking number and instructions on how to track your order when your order ships. Your order status on your mishibox.com account will also show you your tracking number and tracking link.
We are not responsible for any downtime in tracking visibility caused by the carrier.
If you have any questions or concerns, please feel free to email us for assistance at customerservice@mishibox.com.